Return policy

At LIORQUE, your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, you may return most items within 6 months (180 days) of the delivery date for a refund or exchange, subject to the following terms:

  1. Eligibility

    • Returns must be initiated within 180 days of the original delivery date.

    • Items must be in their original condition, unworn, unaltered, and with all original packaging, manuals, and accessories.

    • Proof of purchase (order number or packing slip) is required for all returns.

  2. Non‑Returnable Items

    • Products marked “Final Sale” or “Non‑Returnable” at the time of purchase.

    • Items damaged due to misuse, neglect, or unauthorized modifications.

    • Consumables (e.g., batteries) unless defective on arrival.

  3. How to Initiate a Return

    1. Contact our Support Team at support@liorque.store

    2. Pack the item securely in its original packaging and include the RA number inside the box.

    3. We recommend using a trackable shipping service. Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.

  4. Refunds & Exchanges

    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund or exchange.

    • Approved refunds will be processed to the original payment method within 7–10 business days.

    • If you request an exchange, we will ship the replacement item at no additional product cost; you may be responsible for any shipping cost differential.

  5. Defective or Damaged Items

    • If you receive a defective or damaged product, please contact us immediately at support@liorque.store with photos of the damage.

    • We will arrange for a prepaid return label and send you a replacement at no extra charge.

  6. Questions?
    For any questions about our return policy, please email support@liorque.store

Thank you for shopping with LIORQUE! We appreciate your business and are here to ensure your complete satisfaction.